Shipping

 

RATES

All orders are dispatched using carefully selected couriers.

Australia
Orders < $1,000 = $25
Orders > $1,000 = FREE

New Zealand
Orders < $1,500 = $39
Orders > $1,500 = FREE

USA
Orders < $1,500 = $39
Orders > $1,500 = FREE

Hong Kong
Orders < $1,500 = $39
Orders > $1,500 = FREE

Japan
Orders < $1,500 = $49
Orders > $1,500 = FREE

UK
Orders < $1,500 = $49
Orders > $1,500 = FREE

Europe
Orders < $1,500 = $49
Orders > $1,500 = FREE

Rest of the World
Orders < $1,500 = $59
Orders > $1,500 = FREE

Please note, we are not able to deliver to PO Box addresses.

For all deliveries within Australia, we prefer to use UPS as the fastest, most secure method. As a courier service, UPS find it easiest to deliver to business addresses, so we encourage customers to have goods sent to a business address.

For some addresses, especially deliveries to apartments and units, it is not possible to ship with UPS. In such cases we will ship with the Australia Post Express service. This decision will be at Double Monk's discretion and the shipping charge will be the same regardless of the service used.

 

GST/VAT

All orders shipped outside of Australia will receive a 10% discount at checkout, representing the deduction of Australia's General Sales Tax (GST).

All prices appearing on our site are quoted inclusive of GST.

International customs and duties charges are not included and remain the responsibility of the recipient.

For more information, contact our Customer Service Team.

Email: info@doublemonk.com

Double Monk Customer Service
53 Smith Street
Fitzroy VIC 3065
Australia

DISCLAIMER

Customers are responsible for all additional shipping costs for returns and exchanges. Please ensure that all Doublemonk.com returns sent to our Customer Service Team are handled by an insured carrier. Double Monk cannot be held liable for any returned items that fail to arrive.

Double Monk will not be liable for any customs or duties charges incurred when returning goods.

Any goods that are returned outside of the return period, damaged or worn or sent without the original documentation will not be accepted and will be returned to the customer.

Get the lowdown on our Returns Policy here.

For any questions regarding shipping, please email us at info@doublemonk.com or call us on: +61 3 9417 3335.