Privacy Policy

 

YOUR PRIVACY

Double Monk Pty Ltd (Double Monk) is committed to providing you with the very highest levels of professional service and this, of course, includes protecting your privacy. We understand the immense importance placed on the privacy of your personal information. We ensure that any information you provide is collected and held in accordance with relevant Australian privacy laws.  

The personal information you provide during registration is used to do things such as process your orders or contact you regarding a particular transaction, help us use relevant consumer information to optimise your customer experience and to notify you of products and offers that may be of interest to you as one of our unique and valued Double Monk customers.

We do not disclose personal information that we hold to entities or individuals outside of Double Monk.

As required by law, you may “opt-out” from direct marketing material that Double Monk may send by following the instructions at the bottom of our newsletters.

Any information that we no longer require is destroyed. When we have collected information about you it cannot be seen or modified by anyone else except Double Monk.

We endeavour to make every reasonable effort to ensure that information is stored securely, both electronically and in all physical formats. You may access the information about you held by Double Monk at any reasonable time. If you would like to know what information we hold about you, please contact us at info@doublemonk.com.

YOUR SECURITY

When you enter your credit card details online, you will notice that the URL prefix located in your address bar will change from the standard http:// to the secure https://. When this happens, it means that you are in a secure mode. Similarly, you will notice that your browser's security icon, located at the bottom right hand corner of your browser window, changes to either a locked padlock or a gold key (this depends on your browser). You may even receive a message window prompt informing you that you are visiting a secure page. When you see this, it is your assurance that your browser and our server are communicating securely.

We take all reasonable steps to ensure that the personal information we collect through our website is protected from unauthorised access, loss, misuse, disclosure or alteration. Our website has electronic security systems in place, including strong firewalls. All pages that require you to enter your personal information or payment details on our site use high-level 256-bit SSL encryption. To ensure that the page you are viewing uses 256 bit SSL encryption, you should look for the padlock icon in your browser.

We do not store any credit card information on our website.