Frequently Asked Questions

 

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How do I purchase stuff on this site?

To exercise your purchasing power on an item listed on our website, select the item(s) you would like to purchase by selecting the size you are after and then clicking on the "Add to Bag" icon on the screen. This will add the item to your shopping bag, which is a list of items you intend to purchase all together. When you are ready to finalise your order, click on the "Checkout" icon or the “Shopping Bag” icon at the top right hand corner and you will be guided through the entire purchase process. You may always view the items you have added into your shopping bag at any time during your perusal of our online store.

Do I need to create an account with you in order to shop on the site?

We reckon. To buy stuff, you will need to be registered with us. If you have registered on a previous occasion, sign in with your email address and the password you chose at the time of registration. If you have forgotten your password, click on the 'Forgot Password' link and an email will be sent to you with your password reset information. Setting up an account will allow you to order without having to complete your details every time you want to buy something from us and reviewing your order history.

If I order an item from the online store, how long will I have to wait to receive it?

We always endeavor to process all orders within 48 hours of receiving them.  For more information visit our Shipping Page here.

Is delivery an added cost?

Please see our Delivery help page.

What currency do you use?

All our fine products are listed in Australian Dollars and all payments made on our website are charged in Australian Dollars.

Is the Goods and Services Tax (GST) included in all the prices listed on your website?

Yes, all prices on our website are GST inclusive.

How do I track my order(s) once I’ve completed my purchase?

A tax invoice will be sent to you by email as soon as your order is received. In addition, a shipment confirmation will be emailed to you once your order has been shipped. This confirmation will have the tracking number for your shipment. You can use this number on the courier or post website to track the whereabouts of your order.

I have just received my item, however the fit is not what I desired. Is it possible for me to exchange/return it?

It is possible. Please see our Returns Policy here.

I really like something you apparently sell but your site says it is sold out in my size. Is there anything I can do?

Yes. Contact us and we may be able to help.

I make/distribute fine wares you may be interested in selling. Is Double Monk open to my Dharma?

P'aps. Reach out and there may be a meeting of minds. Never hurts to reach out.